1. ORDERING OUT OF STOCK PRODUCTS

If any of our designs are currently out of stock, please do get in touch - we may be able to get that specific design made to order or offer a suitable alternative. You can email us at info@thesareeboutique.co.uk to let us know which design caught your eye and we will do our best to help you.

2. DO YOU UNDERTAKE INTERNATIONAL DELIVERY SHIPMENTS?

Yes we do ship worldwide. If you live outside the UK and wish to order from our website, please get in touch with us by emailing us at info@thesareeboutique.co.uk or give us a call on +44 (0)7884636969 . Several overseas shipping options are currently already available through our website.

3. ARE MY DETAILS PRIVATE?

Absolutely. In accordance with the provisions of the UK Data Protection Act 1998, your personal information will be kept private and confidential and we will not share this information with third parties without your explicit prior consent. We may use your contact details to inform you of our latest arrivals, offers and fabulous new services via email. If you would prefer not to receive these updates, you can always unsubscribe from our newsletters.

4. ARE RETURNS OR EXCHANGES PERMITTED ONCE PURCHASED?

Most certainly. We offer a seven-day return policy for our ready-to-wear collection. If you are not happy with your purchase, you can return the same for a full refund excluding the original shipping charges and a deduction of £10 re-stocking fee.

If you are based in the EU, you are covered by the Consumer Protection (Distance Selling) Regulations 2000 (DSRs) and you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt.

Items should be returned new, unused and with all garment tags still attached. In addition, accessories should be returned in their original, undamaged packaging as this is considered part of the product. We may not accept merchandise unless it is received in the specified conditions mentioned above. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.

The procedure for a return is:

  • You are required to notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Email us on returns@thesareeboutique.co.uk.
  • On receipt of your notice of contract cancellation, customer care will email you about the procedure for effecting a return / exchange, which is generally as below
  • You need to return the product to Returns Department (address provided depending on the country of your delivery).
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for any damage to them until we receive them. We also recommend that you use a secure, trackable means to return your order and that you retain proof of sending, in case of a dispute.
  • Please note that the cost of the return shipment should be borne by you.
  • We will refund the full value of your order, excluding shipping costs and a £15 restocking fee, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we can arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.

To exchange an item, simply specify the new size you require at the time of requesting your exchange and follow the instructions that will be provided to you.

Unfortunately, for made-to-order products, due to the nature of the products, we are unable to offer a return or exchange on these products.

5. WHAT IS THE EXPECTED DELIVERY TIME?

As our collections are unique and hand-crafted in most cases, this would affect lead times. Ready-to-wear products are shipped directly from our designers within a few days of your order, while the made-to-order styles are shipped once they are ready. Specific delivery times are mentioned in the individual product details. The delivery times are indicative in nature and might be subject to delays due to stock availability, customs delays or transportation delays. We aim to keep you informed at all times if we anticipate any unforeseen delays in your delivery. We can offer multiple delivery options in some cases (express deliveries) and the costs may vary based on the choices. Please do not hesitate to contact us for specific delivery options.

6. IS THE SITE SECURE?

Yes, absolutely. Security of your personal information and credit card details is extremely important to us and we use the latest SSL encryption technology to securely transmit your credit card information to our payment processors. All orders are processed through our secure checkout system.

7. IS THE LIST PRICE EXCLUSIVE OF ALL DUTIES AND TAXES?

Yes, our prices exclude all duties and taxes. They will be added upon checkout and will be calculated based on the country of the customer. For non-European deliveries, the customer might need to pay local duties and taxes as per the specific regional regulations.

8. HOW DO I CHOOSE THE CORRECT SIZE?

All products are sold taking into consideration the sizing conventions used by our designers. To convert the sizes to your usual size, simply click on the 'size guide' link which you will find on every product page. If you are unsure about the size, please drop us an email on info@thesareeboutique.co.uk and we will gladly help you choose the right size.

9. HOW DO I PICK THE RIGHT SIZE?

All products are sold keeping in mind the sizing conventions used by respective Indian designers. To convert the Indian sizes to your usual size, simply click on the 'size guide' link which you will find on every product page. If you are unsure about the size, please drop us an email on info@thesareeboutique.co.uk and we will be glad to help you choose the right size.

10. HOW AUTHENTIC ARE THE PRODUCTS?

As we work directly with all the designers whose collections we offer, we can guarantee that every item sold on our website is 100% authentic and sourced directly from the designers.